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Returns

RETURNS


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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canโ€™t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you havenโ€™t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโ€™ve done all of this and you still have not received your refund yet, please contact us at flany@myaromastudio.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myaromastudio.com and send your item toย the Studio (Villa 33, Cite Djily Mbaye, Yoff, Dakar, Senegal).

Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโ€™ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasnโ€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:ย Villa 33, Cite Djily Mbaye, Yoff, Dakar, Senegal.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donโ€™t guarantee that we will receive your returned item.This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from myaromastudio.com (the โ€œSiteโ€).

Product of Africa

Our products are designed in our scent studio located in Senegal.

In-store customization

We are proud to offer custom signature fragrances in-store.

Secure payment

We use one of the most secure payment gateway known to man.

Shipping from 2 locations

Our products are shipped from our Senegalese or Canadian studios.